Welcome to a new blog series in which we delve into the latest updates and highlights from the fascinating world of Microsoft Business Applications!

We understand the importance of staying updated about the latest developments in your business applications. Therefore, we are excited to bring you an easy update on everything you need to know once a month.  

Before we dive into the details, let’s briefly outline the various areas of Microsoft Business Applications. These include ERP solutions such as Finance and Supply Chain Management and the CRM domain for enhanced customer relationships. The comprehensive Power Platform offers products like Power BI, Power Apps, and Power Automate for developing tailored solutions and optimizing processes. And let’s not forget the use of artificial intelligence (AI) and Copilot technologies, which continue to impress us with their innovative power.

Happy reading!

Microsoft announces preview of Copilot for Finance

Microsoft recently announced the preview of Copilot for Finance, an innovative solution that helps finance professionals streamline their workflows and make more informed decisions. Leveraging artificial intelligence and machine learning, Copilot for Finance automates repetitive tasks, provides insights into financial data, and improves accuracy and efficiency in budgeting, forecasting, and financial reporting. The solution is currently in the preview phase, allowing users to benefit early from its new features and capabilities.

Microsoft named a Leader in Customer Service solutions

Microsoft has been recognized as a leader in customer service solutions in the latest Forrester Wave Report Q1 2024. This recognition is based on a thorough evaluation of various providers of customer service solutions by Forrester Research. Microsoft Dynamics 365 Customer Service was particularly praised for its comprehensive features and ability to help businesses provide top-notch customer service. The platform offers a variety of tools and features, including case management, omnichannel support, and self-service options, allowing companies to address their customers’ needs and deliver superior support. This recognition underscores the strength and quality of Microsoft Dynamics 365 Customer Service and confirms Microsoft’s position as a leading provider of customer service solutions.

AI trends 2024: Artificial Intelligence creates value for businesses

The trends in artificial intelligence (AI) for 2024 allow businesses to enhance their success and create sustainable value. By increasingly integrating AI into CRM and ERP platforms and automating workflows through intelligent assistant features, companies can increase efficiency, reduce costs, and free up valuable resources to focus on strategic initiatives. Additionally, leveraging predictive analytics enables better prediction of customer needs and business trends, helping businesses make informed decisions and improve customer relationships. Overall, developing AI-based solutions demonstrates clear value for businesses by assisting them in working smarter, more efficiently, and more customer-centrically.

AI Builder GPT: Extracting information from documents

The latest features and improvements to the Microsoft Power Platform, released in the March 2024 update, offer a variety of updates in the areas of Power BI, Power Apps, and Power Automate. These updates contribute to improving user experience and expanding the platform’s functionality. This includes the introduction of AI Builder GPT, which allows users to extract information from documents. The updates include new features, such as the ability to share reports directly in Microsoft Teams and improvements in Power Apps and Power Automate, making it easier for users to create custom applications and workflows. Overall, these updates demonstrate the ongoing development and innovation of the Microsoft Power Platform to meet the needs of users and help them work even more effectively.

Simplified tax calculations in Dynamics 365 Finance and Supply Chain Management

The Universal Tax Rate API offers businesses an efficient solution for managing taxes in their Microsoft Dynamics 365 Finance and Supply Chain Management applications. This API enables companies to integrate various tax rates and rules to automatically perform accurate tax calculations and meet compliance requirements. Additionally, the API provides a scalable and flexible solution that seamlessly integrates into existing systems, enabling businesses to optimize their tax processes and reduce costs.

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We hope you enjoyed our first blog post on the latest news and highlights of Microsoft Business Applications! There’s much to discover, from exciting Power Platform updates to innovative Dynamics 365 Finance and Supply Chain Management features. We look forward to continuing this series next month and presenting more exciting highlights.

Do you want to know more about Microsoft Business Applications, Power Platform or Microsoft AI technology? Reach out to us here.