Successful ERP implementation requires the confidence of both management and lower level employees across the board. If management is not invested in the ERP solution that is being adopted, it will not get the funding or support that it deserves during the early design and planning phases. In addition, employees who see that their management team is not supportive of the new ERP program will be significantly less likely to put the system to good use in their day-to-day activities. Fortunately, there are several key ways that you can combat this and improve the overall reception and adoption of your ERP process.
- Get People Involved From the Beginning – One of the major hurdles that companies face when adding new ERP programs is that employees do not understand why they are suddenly being forced to do things differently than they have in the past. People tend to be resistant to change when they don’t know that it’s coming or they don’t understand how it directly affects them. The best way to overcome this is to build a solid team to oversee the project. This team should be able to give you helpful insight about the challenges being faced in each department and create an outline for what problems the ERP will be solving.
- Demonstrate Real Benefits – Again, people resist changes to their daily life when they don’t understand how the change will directly benefit them in the end. It is up to you and your team to make them believe that ERP is going to provide a service for them. You should be able to demonstrate real ways that it will simplify their work process, and allow them better ability to do their jobs.
- Don’t Take On Too Much – Your ERP software needs to be functional, not overwhelming. Companies who add too many bells and whistles to their ERP plan tend to go over budget, over time limits and have low buy in from employees in the end. This is because the new system is often far more complicated than the old system that they already understood. Keep your ERP program simple and straightforward, and you will save time and money, but also get a better response from the people expected to use it.
- Plan on Training – No matter how simple you make it, you will still need to plan on training your team to use the new software as expected. Meetings and demonstrations are in order, and you need to leave plenty of time to ensure that people are comfortable with the program before you push them off the proverbial cliff and expect them to sink or swim. Failing to train your team will result in frustration and loss of faith in the new system.
- Measure Results Over Time – Even a well designed ERP plan takes time to implement. Measure adoption over each phase of the project. Focus especially on what top management is doing with the program. They need to be setting an example for everybody else, but you will also need their support if you are to expect the average employee to be using the system as well.
For more information about using ERP to improve your operational procedures and to better integrate your business, contact AlfaPeople today. Their team of global ERP experts will show you how your company can benefit from the accurate analytics and increased communications that ERP has to offer. Their focus on enterprise-wide performance is designed to create a comprehensive solution that will bring together all relevant data and intelligence into a single cohesive unit.